Frequently Asked Questions

Below is a collection of common questions we receive on orders from Cecer. If your question isn't answered please contact us: support@cecer.com

When can I receive the products I ordered?

It takes 1-2 business days to prepare the items. The delivery time depends on your distance, usually 3-7 business days.

How do I track my package?

You will be sent a shipment confirmation email along with a tracking number to track your package. If you couldn’t find the specific shipping status of a package, please contact us and we will solve it for you.

If you have not received the email after checking, email us with the email address or name you filled in when you placed the order. We will get back to you as soon as possible.

Is my online order secure?

We use standard SSL encryption for all transactions so you are assured that any information you send us is encrypted even before they are sent.

My order didn't arrive, who do I contact?

If your order didn't arrive as expected we profusely apologize for this, please immediately contact either us by email at: support@cecer.com or contact online customer service. We shall do our utmost to quickly get your purchase to you.

What should I do if I want to cancel my order?

Please refer to our Cancellation Policy first. If you would like to cancel your order, please send an email with the subject ‘Cancel Order’ to support@cecer.com.

What is the best way to ensure my product is long lasting?

All our pieces of furniture are designed and manufactured to be long-lasting. Please follow our recommended product maintenance which gives detailed information for enhanced product longevity.

What is the product warranty for your products?

We have a 1 year product warranty and a replacement part warranty. With the 1 year product warranty we base each case individually with always the customer at the forefront.

Are the Cecer products easy to assemble?

Yes, all our products come with a clear instruction manual carefully detailing the assembly, furthermore, all tools are provided for the assembly of the product. For certain products, we also prepare backups of screws for your convenience.

What do I do if my product isn't covered under the warranty?

If your purchased item is damaged under the course of the warranty and the cause was not a quality defect we shall provide replacement parts to you at a reduced cost, in addition, if the product is irreparable we can offer a replacement at a cost to you. Please contact us directly via phone or email to resolve this, we are happy to help.

What payment methods are you supported?

Currently, we only support PayPal and Credit Card.

I need to repair my product how can I get replacement parts?

Please contact us directly and we will sue our in depth product knowledge to quickly help you repair your CECER product and get you sat comfortably once more.

I want to know more about this product. What should I do?

Please email us: support@cecer.com. Our customer service will solve your problemss

If the product is damaged, how to compensate?

If the product is damaged, we need to see the degree of damage. You can contact us first and send us photos. We will send the photos to our professional design and production team to determine the degree of damage, and then arrange a corresponding refund as our compensation.