Shipping Policy

Before you purchase:

What countries do you ship to?

Currently, we only ship to the US (excluding Hawaii, Alaska, American Samoa, Guam, Marshall Islands, Puerto, etc).

What's the shipping cost?

For orders under US$200, a shipping fee of US$9.99 will be charged. For orders equal to or greater than US$200, you will enjoy free shipping.

When I enter the purchase page, your screen went blank and said tech error, what should I do？

Please check your network settings, if it is all right, you can:

Contact us: support@cecer.com. We will help you create the orders.

What payment methods are you supported?

Currently, we only support PayPal and Credit cards.

How will my product be shipped?

We use FedEx delivery services to ensure quick, safe delivery.

After you purchase:

How to check the status of my package?

Get your tracking number from the order detail or your email send from cecer. Due to Covid-19, shipments may be delayed. And the delivery information may be updated slowly or even temporarily no information. Please don't worry, we will do our best to urge FedEx to help you get the goods as soon as possible.

FedEx

https://www.fedex.com/en-us/home.html

ALL LOGISTICS CHANNEL

https://www.17track.net/en

How long does delivery usually take?

The product will ship within 1-2 business days after purchase, and delivery will take around 3-7 business days

Can you provide a signed receipt certificate?

Unfortunately, due to the epidemic, we are unable to provide a signed receipt certificate at this time, but we will resume this service once the epidemic has improved. We apologize for any inconvenience this may cause.

I ordered more than one item. Will they all be delivered at the same time?

If all items are purchased on the same day, we try our best to ensure they are all delivered simultaneously. Products that are purchased on different days have a lower likelihood of being delivered together.

Can I change my delivery address after the product has shipped?

Unfortunately, we cannot change shipment information once the product is en route.

I didn't receive all the products I ordered. What should I do?

Please email us immediately with your order ID number. Send all information to support@cecer.com

After you purchase:

What do I need to do when I received a product that's different from what I ordered?

Please contact customer support at support@cecer.com

What do I need to do when I received a product that's different from what I ordered?

Please email us immediately with your order number and photos of the shipping label, the SKU model number on the back of the product box, and the product inside the box. Send all pictures to support@cecer.com